Remote Training

 Yellow Dog Software provides free training to our users that are on a current support plan. 

  • Training sessions are offered Monday through Friday between 10am EST to 4pm EST in 30 minutes blocks.

  • Client may schedule 2 hours per month.  

  • Your trainer will need to remotely access your computer for the training. Typically we will use Microsoft Teams. A link will be provided prior to the scheduled time.

  • Your computer will need to have the Yellow Dog Inventory client installed or accessible.

 
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SCHEDULE YOUR TRAINING SESSION

 

Live Support Hours

 

Our dedicated support team provides our clients with live assistance Monday-Friday 9 AM to 8 PM EST as well as 24/7/365 emergency support.

 

Help Desk & Emergency Support

 

Yellow Dog Software will have help desk support staff available during the hours of 9:00am through 8:00pm EST Monday to Friday.  For details on on our help desk support, please visit our SLA.

Yellow Dog Software will provide emergency support from 8:00pm to 9:00am EST Monday to Friday, and all day on Saturday, Sunday, and Holidays.  For details on what’s covered by emergency support, please visit our SLA.

 

Call Support

 

Support Telephone: 757.663.7514

Sales Telephone: 757.818.9360 ext. 1