Support Services

 
 
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CUSTOMER PORTAL

Log In to submit tickets, chat with our support team, review knowledge base articles, view self guided training videos
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HELPSITE

View specifications and requirements for our integrations and products
 

SUPPORT

 
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START A TICKET

 
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HANDHELD RENTAL

 
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START REMOTE SESSION

 
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CONSULTANTS

 
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USER SUMMITS

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SELF GUIDED TRAINING

 
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SUPPORT SLA

 

WHAT’S NEW?

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REMOTE TRAINING

 
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HARDWARE RESOURCES

 

Explore this page to see specific information and resources on support of your system.

 

UPGRADES

Click here to visit our Upgrades and POS Migrations menu on our help site

Live Support Hours

 

Our dedicated support team provides our clients with live assistance Monday-Friday 9 AM to 8 PM EST as well as 24/7/365 emergency support.

 

Help Desk & Emergency Support

 

Yellow Dog Software will have help desk support staff available during the hours of 9:00am through 8:00pm EST Monday to Friday.  For details on on our help desk support, please visit our SLA.

Yellow Dog Software will provide emergency support from 8:00pm to 9:00am EST Monday to Friday, and all day on Saturday, Sunday, and Holidays.  For details on what’s covered by emergency support, please visit our SLA.

 

Call Support

 

Support Telephone: 757.663.7514

Sales Telephone: 757.818.9360 ext. 1