Our dedicated support team provides our clients with live assistance Monday-Friday 9 AM to 6 PM EST as well as 24/7/365 emergency support.

How to Contact Us

For Telephone Support Call: 757.663.7514

For Remote Support (allow us to access your computer) from one of our technicians, call our support line and click this link: http://remote.yellowdogsoftware.com  

Email Contacts:

Customer Portal

Our customer portal allows you to do a number of things including:

  1. Chat with our Support Team Monday-Friday 9am-6pm EST

  2. Access the Knowledge Base

  3. Start, Update, or View the status of a Support Ticket

  4. Download User Manuals and the "What's New" information on each version

  5. Watch training videos (Click here to see the list of videos)

Don't have a login to customer portal? Click here and select "Create Account".  

Already have a login?  Click here:  Portal.YellowDogSoftware.com

Training

Yellow Dog Software provides free training to our users that are on a support plan. Training is offered 10am to 4pm, Monday through Friday EST for up to a 2 hour block.  Client may schedule 2 training sessions per month.  We will need to remotely access your computer for the training and typically use a tool called Team Viewer that can be launched from within the Yellow Dog Inventory client software. This computer will need to have the Yellow Dog Inventory client installed or accessible.

Please use the calendar widget below to schedule your training, or click here

 

Implementation Related Information

To access our implementation help site, click here: help.yellowdogsoftware.com

 

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