Want to join the Yellow Dog team? We are always looking for great folks to join us.
You can send your resume to us at anytime. Even if we do not have an open position, we can make sure you are notified when there is an opening. Click here to email us.
Regardless of the position, we look for the following traits in anyone who joins our team:
Soldier - Will go climb the hill
Committed - Will deliver what is the best (reasonable) to the client
Knows how to work - We can't teach this, has to already be part of you
Will sweep floors - Meaning, you will do any job, not just your defined job
Team Player - You need to work in a team and for the overall team - no hot shots
Teacher - We all teach, we teach our clients, we teach ourselves
Humble - Need to have already figured out you ain't the best thing since sliced bread
Software Support Guide
Entry to mid-level support help desk position
Respond to end user support via telephone calls and email correspondence
Manage support requests via our ticketing system
Provide Remote Training on Our Software
Document solutions in internal Wiki
Customer Follow Up
Help with Testing of new versions
Part of this position will include a rotating scheduling of after-hours support. We do provide after EST work hour and weekend support for emergencies only. The current rotation would be one week on, four weeks off. We receive roughly 4 calls a week after hours with half the calls being deferred to the next business day.
Candidates Must Have the Following:
- Great Customer Service Skills
- Working Knowledge of Excel
- Embraces technology
- Strong work ethic and demonstrated work history
- Excellent Communication Skills (oral/phone and written/email)
- Have a solid understanding of PC tools and applications such as Microsoft Office and other general business software applications.
Ideal Candidates Would Also Have One of More of the Following:
- Hospitality work experience (Server, Bartender, or F&B Management Experience)
- Experience with Point of Sale, Inventory, or Accounting systems
- A Bachelor's degree (BA, BS)
- Previous technical support experience
About the Company
Company Size – 27 Employees
Office Attire – We are a software company, so jeans, shorts, and t-shirts are the norm
Office Perks -- Free Coffee, Pool/Ping Pong/Darts, and Bring your dog to work
Parking – Free
Employee Feedback – When asked what our employees liked best about working here, they said 1. No two days are ever the same, 2. The comradery is great and they look forward to coming to work, and 3. They never felt alone in an issue and always had support from the team.
Office Location –10,000 sq. foot 2 story office off Virginia Beach Boulevard (23502). Everyone has a private office.
Work Hours – 8:30 to 5, M-F.
Overnight Travel – Rarely for this position.
Security Clearance – Not Required
We use the DISC personality test to determine where each candidate stands. We are looking for a candidate with the following general results:
Low to Mid D, Low to High I, , Mid to High S, Mid to High C
Please take the free test located at the link below. We will be looking for you to provide the results at some point in our evaluation process.
Compensation and Benefits
Salary with a potential year-end bonus based on individual contribution. The starting compensation range for this position is 30-40K. Total compensation range is higher and will be determined upon the success of the individual.
Health Care – Health Insurance – we cover up to $300 per employee or $600 per family plan. Dental for Employee.
Disability – Comprehensive short and long-term disability after 1 year of employment.
Life Insurance – Full salary value for life insurance after 1 year of employment
Retirement - A company 100% matching retirement plan is offered.
Vacation – Starting at 3 weeks of paid vacation per year
We need you send us three things:
1. Professional cover letter, summarizing why you think you are a good fit for this position and your compensation requirements.
3. DISC Test Results
Submissions missing any of these three items will be discarded.
Thank you for your time and we hope that you are the right candidate for this position.
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