Our dedicated support team provides our clients with live assistance Monday-Friday 9 AM to 6 PM EST as well as 24/7/365 emergency support.

Help Desk & Emergency Support

Yellow Dog Software will have help desk support staff available during the hours of 9:00am through 6:00pm EST Monday to Friday.  For details on on our help desk support, please visit our SLA.

Yellow Dog Software will provide emergency support from 6:00pm to 9:00am EST Monday to Friday, and all day on Saturday, Sunday, and Holidays.  For details on what’s covered by emergency support, please visit our SLA.

How to Contact Us

  • Telephone: 757.663.7514

Other options and resources include:

New to Support? Click the “Start” button for a self-guided tour of how to use our support services.

Start a Ticket

Start Remote Session

Newsvideo Sign-up

Remote Training

On-Site Training


Support SLA

Customer Portal

Hardware Resources


User Conferences

Upgrade and POS Migrations

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